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Our Return Policy

In order to ensure customer satisfaction, we will return or exchange any product if you are dissatisfied. You have 15 days to return items. To make a return or exchange, simply contact us by telephone 1-887-747-4227 (SHP4CCS) or e-mail and we will provide you with a return authorization number (RA#). Then simply return the merchandise to Integrus Brand Solutions, clearly indicating the RA#.

Returns will be accepted on any unused items. If you receive any product that is damaged in transit or contains manufacturer's defects, please call customer service immediately for return instructions. For product damaged or opened during transit, you must notify the courier upon signing for the package.

Once your returned item(s) has been received and accepted at our warehouse; we will refund or credit the value of the returned merchandise, plus tax. Please note that delivery charges are not refunded. In the event the return is due to defective material or an error on our part, delivery charges will be refunded in full. To qualify for a refund, goods must be returned unused.

Shipping Information

We will arrange delivery via the best method possible for your destination. Our carrier of choice is Purolator Courier and most shipments will be sent via their ground service. Should you require that a service other than Purolator Ground be used, please contact customer service regarding the suggested shipping method.

All items will arrive within 7 business days from day of order. We do our best to fill orders as they arrive, however, should there be an inventory issue, we will contact you to advise if the item is backordered.